1. What is your Singapore domestic shipping fee and delivery duration?
Any purchase above SGD 50, we offer complimentary door-to-door shipping service for domestic delivery within Singapore.
Any purchase below SGD 50, there is a SGD 5.50 shipping fee.
It usually takes 2~4 business days for the package to be delivered to your doorstep!
2. Do you ship internationally? If so, what’s the cost and delivery timeframe?
Yes, we partner with DHL Express to deliver in the countries listed below.
For international shoppers and local shoppers who may want to ship their purchases overseas, we're happy to provide swift & secure shipping services to below countries by partnering with DHL Express.
For the countries listed below, if your purchase exceeds a certain dollar amount, we offer Free Shipping services. Please refer to the 3rd column in the table below.
For orders below the aforementioned Free Shipping threshold, kindly add the products to your cart and proceed to check-out page by filling out the shipping address. Once the shipping address is filled, you can confirm the exact shipping cost based on the actual product weight, prior to making any payments.
If your shipping destination is not listed below, kindly e-mail email@example.com and we would be happy to assist you accordingly!
Please also note, as outlined in our Shipping Policy (hyperlinked here), you are responsible of paying duties or taxes in order to receive the shipment.
Approximate Shipping Fee
Free Shipping Starts From:
Approximate Delivery Duration
|All Other Countries||Confirmed prior to check-out||N/A||Confirmed prior to check-out|
|Australia||approx. 50.00||400.00||2 - 8|
|Brunei||approx. 35.00||300.00||2 - 4|
|Cambodia||approx. 55.00||400.00||2 - 5|
|Canada||approx. 55.00||400.00||2 - 7|
|Hong Kong||approx. 35.00||300.00||1 - 3|
|Indonesia||approx. 25.00||230.00||2 - 7|
|Japan||approx. 45.00||350.00||2 - 4|
|Macau||approx. 35.00||350.00||2 - 5|
|Malaysia||approx. 25.00||190.00||2 - 5|
|New Zealand||approx. 50.00||400.00||2 - 8|
|Philippines||approx. 35.00||250.00||3 - 9|
|South Korea||approx. 35.00||350.00||2 - 5|
|Taiwan||approx. 35.00||250.00||3 - 5|
|Thailand||approx. 25.00||250.00||3 - 6|
|United Kingdom||approx. 60.00||400.00||3 - 5|
|United States||approx. 55.00||400.00||2 - 7|
|Vietnam||approx. 35.00||250.00||4 - 6|
- The above Transit time is subject to uncontrollable and controllable delays (eg: Pandemic related delays, flight cancellations, custom clearance, unavailable consignee upon delivery etc.)
- Additional transit time may be needed for outskirt areas
3. What is your Refund Policy?
4. What items are eligible for returns/exchanges?
We only accept returns or exchanges for clothes.
The following items are final sales and cannot be returned or exchanged.
- Accessories (including but not limited to, earrings, necklaces, bracelets, rings, belts etc.)
- Sale items
- Free gifts
For further detail, please refer to the Refund Policy, hyperlinked here.
5. Your product is Out of Stock. Can I make a pre-order?
At Am:EL we carry limited stock, as we believe less is more exclusivity to you.
However, occasionally, we may restock our best-sellers.
As such, please e-mail us at firstname.lastname@example.org about the product you are interested in. If we plan on restocking, we will be sure to notify you when the backorder is taking place!
6. I gave the wrong shipping address upon check-out. What can I do?
Before checking out, please ensure that your shipping address is inputted accurately.
Unfortunately, we cannot be held liable if you have provided us with a wrong shipping address and the product has already been dispatched to the wrong address.
We will do our best to retrieve the package through the courier service and any re-delivery fees will be charged to you. However there may be instances where the package may be irretrievable despite our best efforts. There will be no refunds for packages that have been dispatched to the wrong shipping address (provided by you) and are irretrievable.
7. I have received a defective item, what can I do?